Privacy Policy

Vagus Vibe is a self-help app for nervous system regulation, created by Sheri Boyd, Provisional Psychologist (College of Alberta Psychologists), and operated from Alberta, Canada. In this policy, "we" and "us" mean Vagus Vibe.

Vagus Vibe is not therapy and is not a medical service. We handle your information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

• Account details: your email address, display name, and sign-in method (email or Google).
• What you tell us in onboarding: goals, challenges, your current state, pacing preferences, and the date you accepted the medical disclaimer.
• What you create in the app: journal entries, check-ins, mood ratings, practice sessions, learning progress, bookmarks, reminder settings, and messages you send to the AI coach.
• Billing: your plan, trial dates and subscription status. Card details are entered directly with Stripe. We never see or store your full card number.
• Support: messages you send through our contact form or live chat.
• Usage and device data: pages visited, features used, approximate location from your IP address, browser and device type.
• Ad and referral tags: if you arrive from an ad or link, the page you landed on and the campaign tags in that link.

• To run your account and personalize practices, pacing and coaching.
• To process payments, manage your trial, and send account emails such as sign-in links, receipts, and your trial-ending reminder.
• To answer support requests.
• To understand which features help and fix what doesn't.
• To understand which ads and pages bring people to Vagus Vibe.
• To keep the service secure and prevent abuse.

We do not sell your personal information. We do not use your journal entries, check-ins or coach conversations for advertising.

When you message the coach, your message and relevant context (such as your current state and pacing preferences) are sent to an AI model provider to generate a reply. Providers process this data to return a response and are not permitted to use it to advertise to you.

The coach is not a clinician. If a message suggests you may be in danger, the coach will share crisis resources. It cannot contact emergency services for you.

We share only what each service needs to do its job:

• Lovable Cloud: hosting, database, sign-in and file storage.
• Stripe: payments and subscription billing.
• AI model providers, through the Lovable AI Gateway: coach replies.
• Google: optional sign-in with your Google account.
• Plausible Analytics: privacy-friendly page and event counts, without cookies.
• Tawk.to: live chat support.
• SearchAtlas: website search optimization on public marketing pages.
• Our email provider: account and reminder emails sent from notify.vagusvibe.app.

Some of these services store data outside Canada, including in the United States, where it may be subject to local law.

We use your browser's storage to keep you signed in, remember preferences, and hold ad and referral tags until you create an account. Live chat and search optimization tools may set their own cookies on public pages.

We keep your information while your account is open. When you delete your account, your profile, journal entries, check-ins, practice history, learning progress, analytics events, support messages and subscription records are permanently deleted. Stripe and our email provider may keep billing and delivery records as the law requires.

• Access or correct your information by emailing us.
• Delete your account and data at any time in Settings → Data & Account.
• Cancel your subscription in one tap in Settings.
• Turn reminders off in Settings.
• Withdraw consent or ask about how your information is handled.

To make a request, email support@vagusvibe.app. We respond within 30 days. If you are not satisfied, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Data is encrypted in transit and at rest, and access rules ensure your journal, check-ins and coach history are visible only to you. No system is perfectly secure, so we also limit what we collect.

Vagus Vibe is for adults 18 and over. We do not knowingly collect information from anyone under 18.

If we make meaningful changes, we will update the date above and let you know in the app or by email.

Questions about privacy: support@vagusvibe.app.